Last updated: 07/10/2024
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://cottontreeicecreamery.com.au website (the “Service”) operated by Cotton Tree Ice Creamery (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Cotton Tree Ice Creamery and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Cotton Tree Ice Creamery.
Cotton Tree Ice Creamery has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Cotton Tree Ice Creamery shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Refund & Returns Policy
At Cotton Tree Ice Creamery, we are committed to ensuring customer satisfaction. Our refund and returns policy complies with Australian Consumer Law and outlines the circumstances in which refunds, exchanges, and returns will be provided.
Change of Mind
Unfortunately, we do not offer refunds or exchanges if you simply change your mind. We recommend that you carefully select your items before making a purchase.
Faulty or Damaged Products
If your product is faulty, damaged, or significantly different from the description, you are entitled to a refund, replacement, or repair. If you believe your product is faulty, please contact us within 30 days of receiving the item to arrange a return or exchange.
How to Request a Refund or Return
To request a return or refund, please contact our customer service team at [email] or [phone number] with the following details:
- Your order number
- Proof of purchase
- A detailed description of the issue
- Photographic evidence (if applicable)
We will review your request and provide instructions for returning the item. Once received and inspected, we will notify you of the approval or rejection of your refund.
Shipping Returns
You will be responsible for the cost of shipping to return the item unless the item is faulty or not as described. We recommend using a trackable shipping service to ensure we receive your returned item.
Refund Processing
If your refund is approved, we will process it within 2 days. Refunds will be credited to your original method of payment. Please note that it may take several days for your financial institution to process the refund.
Consumer Guarantees
This policy does not limit your rights under Australian Consumer Law. For more information, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.